All our services are fully supported by our dedicated Technical Support engineers, and whether you’re just starting out from your bedroom or part of a multinational enterprise, all our customers get telephone technical support as standard.

As you grow, we’ll grow with you and give you help when you need it most, with our monthly support packages below:

Bronze

£ FREE

for every customer
  • Email Support
  • Telephone Support
  • Mon-Fri, 9am-5.30pm UK time1
  • For non-urgent support within a maximum 3 working day timeframe (usually much quicker)
Sign up now!

Silver

£ 350

Per Month
  • Email Support
  • Telephone Support
  • Mon-Fri, 6am-6pm UK time1
  • 2 hour Guaranteed Response
Sign up now!

GoldMost Popular!

£ 1,000

Per Month
  • Email Support
  • Telephone Support
  • 24 × 72
  • 1 hour Guaranteed Response
  • Quarterly Account Review
Sign up now!

Platinum

£ 3,000

Per Month
  • Email Support
  • Telephone Support
  • 24 x 7 x 365
  • 30 mins Guaranteed Response
  • Quarterly Account Review
  • Named Support Engineer
  • Escalation to CTO
  • Dedicated Support Line
Sign up now!
  1. Excluding public holidays and the two working weeks including 25 Dec and 1 Jan.
  2. Excluding Easter Sunday, Christmas Day & New Year’s Day.

All prices are subject to VAT at the applicable rate for your country of residence. Support packages are subject to a minimum contract length of 12 months, and are renewable in either 12, 18 or 24 month blocks. Please give at least 90 days’ written notice of cancellation before your next block is due to start.